JETSCARGO.COM, JAKARTA – As technology evolves, public convenience continues to grow, especially in logistics and shipping services. However, alongside these advancements, security threats are also on the rise. One such threat is a new scam targeting users of delivery services.
Recently, J&T Cargo, a logistics company, received reports about individuals impersonating company representatives to deceive customers.
These fraudsters exploit the company’s identity to trick people into sending money or sharing personal information. In most cases, the scammers pretend to be couriers or official representatives of J&T Cargo, attempting to lure customers into making payments or disclosing sensitive data.
“We strongly advise customers to always verify the authenticity of any information from those who contact them, especially if it involves financial transactions or personal data,” said Nola, J&T Cargo’s Media Relations representative, in an official statement on Tuesday, October 29, 2024.
Two Reported Scam Cases
Below are two real cases that illustrate this scam, along with insights to help you stay alert to similar threats.
Case 1: Fake Courier Payment Request
A customer received a phone call from someone claiming to be a J&T Cargo courier. The scammer stated that the customer had a pending delivery but was required to pay a shipping fee in advance.
To “prove” their legitimacy, the fake courier sent a payment barcode. Without further verification, the victim trusted the caller and scanned the barcode to make the payment. Unfortunately, after transferring the money, the customer never received the package — and the fake courier could no longer be reached. Only later did the victim realize they had been scammed, and the payment was non-refundable.
Case 2: Fake Compensation Offer
In another instance, a customer received a call from someone claiming to be from a J&T Cargo outlet. The scammer said the customer’s order had been damaged during shipment but that the company would provide compensation.
To process this, the scammer asked the victim to scan a barcode and provide their bank account information. Misled by this claim, the victim entered their personal and banking details, which were later used by the scammer to access and drain the victim’s account.
Scam Analysis
In both cases, the perpetrators posed as J&T Cargo personnel to deceive their victims — either by demanding pre-shipment payment or offering fake compensation. Their goal was to manipulate victims into transferring money or disclosing personal data.
Here are the main characteristics of this scam:
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Shipping Fee Claim: Scammers impersonate “J&T Cargo couriers” and claim a delivery fee must be paid before shipment continues — confusing and pressuring the victim into transferring money.
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Compensation Offer: Scammers pretend to be from a “J&T Cargo outlet,” claiming a damaged shipment and promising compensation. They then request the victim to scan a barcode or enter banking details, which are later misused.
(Illustration: Courier scam. Photo: Maluku Provincial Media Center)
Risk Points and Safety Tips
Victims are often lured by the promise of receiving their package or compensation quickly — leading them to trust scammers. To protect yourself, follow these steps:
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Stay Alert: Never transfer money or share personal details via phone, SMS, or email from unknown contacts. If you receive a suspicious request regarding fees or compensation, contact J&T Cargo Customer Service at 021-80661666 for confirmation.
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Verify Identities: Always confirm the identity of anyone contacting you before making payments or sharing sensitive data.
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Avoid Scanning Unknown Barcodes: Do not scan QR codes or click links sent by unknown parties — this helps protect your personal and financial information.
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Report Fraud Immediately: If you fall victim to a scam, promptly report it to the authorities and change your passwords or account details to prevent further loss.
“Such scams are highly detrimental and cause great inconvenience to our customers. Therefore, we urge everyone to be wise and cautious about any suspicious payment requests or data inquiries. By staying alert, we can help prevent further losses caused by these frauds,” Nola added.
Always be vigilant against suspicious payment or data requests. Use only official channels to verify deliveries. Stay cautious and protect your information to avoid becoming the next victim of similar scams.
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